Stakeholder Briefing For Covid19

Citizens Advice Northumberland

This is our Service Update 

From Wednesday 18th March 9.00 am we will be suspending all of our face to face advice services until further notice. This includes all drop in, face to face appointments, outreach services and our face to face Help To Claim service.

We will shift our face to face resource to telephone and digital services operating from all of our premises and where possible from home in order to minimise the risk of infection spreading.

Our service will be available to all for whatever they need, but will of course be focused on those clients requiring advice on welfare benefits, debt and budgeting advice, housing and employment, energy and health. Clients are encouraged to review the public website information before calling where possible. During this stage of our plan our service can be accessed in the following ways:

Clients requiring advice on any of general enquiry areas Citizens Advice Adviceline Service 9.30am-4.30pm Mon-Fri.

Telephone 03444 111 444

Email advice via our online form at www.citizensadvicenorthumberland.org.uk

Universal Credit Help to Claim service  Citizens Advice Help to Claim 8.00-6.00pm Mon-Fri 

Telephone 0800 1448444 

Email uc@citizensadvicenorthumberland.org.uk

Webchat/onlineadvice www.citizensadvice.org.uk/benefits/universal-credit/claiming/helptoclaim/

Textphone 18001 0800 144 8 444

Clients requiring advice on debt/money/financial capability 01670 339960

text “DEBT” to 81400 and we will call you back

Email debt@citizensadvicenorthumberland.org.uk 

Clients requiring advice on energy  01670 339960

Email energy@citizensadvicenorthumberland.org.uk 

Referrals into the Bridge Project 01670 339960

Email bridge@citizensadvicenorthumberland.org.uk 

Emergency Partner referral 01670 339960
For general Covid-19 information, updates or all online content Citizens Advice Northumberland website www.citizensadvicenorthumberland.org.uk 

National Citizens Advice website www.citizensadvice.org.uk/ 

Webchat advice service available on all of our enquiry areas National Citizens Advice website

www.citizensadvice.org.uk 

 

 

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